Terms and Conditions

By viewing twistedwhiskersdesigns.com and any related pages on this site, you are agreeing to the terms and conditions found herein. Continued use expressly indicates agreement with the terms and conditions laid out here and within the Privacy Policy.

All of the material, information, programs and any other intelligence found on twistedwhiskersdesigns.com and any and all related pages is the property of Twisted Whiskers Designs. This includes, but it not limited to, the design, graphics, look, layout, appearance, attachments, handouts, worksheets, checklists, information, knowledge, processes, courses, products, and images. Reproduction and/or redistribution in any form is strictly prohibited. You may not copy, distribute, reuse or otherwise claim any of the contents as your own. Everything found on the site, courses, handouts, worksheets or any other material here has been created by Blue Bast Studio and is copyright to Twisted Whiskers Designs. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

All information here is to be enacted based on consultation with proper legal, medical, or other professionals and should be taken as an opinion and used with common sense. You may not hold libel Rachel Frank or Twisted Whiskers Designs for anything based on the material found on this website. You retain all responsibility for the use or application of information, material or products found on this site and assume all risk, liability and responsibility for your choices.

The contents of these pages may change without notice.  This site is not guaranteed to contain any and all information on the topics covered on the site. By using the site, you acknowledge the risk of inaccuracies or errors and agree not to hold Twisted Whiskers Designs or any subsidiaries, owners, creators or users liable to the fullest extent permitted by law.

There are links to external websites found on twistedwhiskersdesigns.com. These links are included for your convenience and do not force any action on your part. Your use of these links is not mandatory and is completely your own choice. Twisted Whiskers Designs does not endorse those other websites and has no responsibility for the content of the linked websites.

Your use of this website and any disputes arising from of such use will be subject to the laws of the United States and will be handled within the courts of the United States.


ORDER TIMELINE

Our company handcrafts all products within 1 WEEK.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Pre-Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the pre-order products take 1-4 WEEKs to be created for you.  Timelines will be provides on all pre-order items.

Look for the following image to see if your product is pre-made and ready to ship.

seaglass


HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:

  • Always remove knitting pins before washing clothing.
  • Use a soft toothbrush to clean crystals if necessary.
  • Store your pins separately from stitch markers to avoid damage.
  • Use a gentle jewelry cleaning cloth like a “Sunshine Cloth” to bring back shine to your pieces.
  • Hand lotion may damage the finish on the metal so make sure it is absorbed before handling your pin.

Your product(s) can be damaged if:

  • Too much pressure is applied to the pin
  • Pin is left out in the sun
  • Pin becomes wet
  • Pin is exposed to oils or lotions

Custom orders:

We always love creating new products from scratch.  Please contact us for a quote.  Custom orders can have a lengthier processing time. Ask us for details.


SHIPPING

Our company ships through USPS for domestic and international orders.

We happily support and love our international customers.  We ship all International products through USPS.

Twisted Whiskers Designs is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.  We can’t and won’t mark items as “gifts” to avoid fees.  This is illegal.

Cost calculations:

We do our best to apply fair shipping costs to each order.

  • We offer free shipping for domestic orders only.
  • We offer flat rate shipping internationally on all orders based on region.

Timeline:

Domestic shipping should arrive in 2-5 business days.  International orders can take up to 2-4 weeks depending on your Country.  If you require expedited shipping please contact us and we expedite shipping for an additional fee.


RETURNS

Unfortunately do the digital/ handmade nature of our items we can’t offer you a refund or exchange.

Additional non-returnable items:

  • Gift cards
  • Knitting Patterns
  • Spindles
  • Knitting Pins
  • Fiber
  • Clubs/ memberships
  • Classes
Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at rachel@twistedwhiskersdesigns.com.

Late or missing exchanges:

If you haven’t received an exchange yet, first check your tracking information. It may take some time before your item reaches us and a replacement is sent back out due to postal deliveries and available of in stock items.

If you’ve done all of this and you still have not received your refund yet, please contact us at rachel@twistedwhiskersdesigns.com