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Our company handcrafts all products within 1 WEEK.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Pre-Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the pre-order products take 1-4 WEEKs to be created for you. Timelines will be provides on all pre-order items.
Look for the following image to see if your product is pre-made and ready to ship.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
- Always remove knitting pins before washing clothing.
- Use a soft toothbrush to clean crystals if necessary.
- Store your pins separately from stitch markers to avoid damage.
- Use a gentle jewelry cleaning cloth like a “Sunshine Cloth” to bring back shine to your pieces.
- Hand lotion may damage the finish on the metal so make sure it is absorbed before handling your pin.
Your product(s) can be damaged if:
- Too much pressure is applied to the pin
- Pin is left out in the sun
- Pin becomes wet
- Pin is exposed to oils or lotions
We always love creating new products from scratch. Please contact us for a quote. Custom orders can have a lengthier processing time. Ask us for details.
Our company ships through USPS for domestic and international orders.
We happily support and love our international customers. We ship all International products through USPS.
Twisted Whiskers Designs is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package. We can’t and won’t mark items as “gifts” to avoid fees. This is illegal.
We do our best to apply fair shipping costs to each order.
- We offer free shipping for domestic orders only.
- We offer flat rate shipping internationally on all orders based on region.
Domestic shipping should arrive in 2-5 business days. International orders can take up to 2-4 weeks depending on your Country. If you require expedited shipping please contact us and we expedite shipping for an additional fee.
Unfortunately do the digital/ handmade nature of our items we can’t offer you a refund or exchange.
Additional non-returnable items:
- Gift cards
- Knitting Patterns
- Knitting Pins
- Clubs/ memberships
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Late or missing exchanges:
If you haven’t received an exchange yet, first check your tracking information. It may take some time before your item reaches us and a replacement is sent back out due to postal deliveries and available of in stock items.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com